Shipping Terms

We understand how important the premium shipping is to each of customers, so we always commit ourselves to optimize the logistic system making everyone enjoy the shopping journey in Ohuhu.

Before you make a purchase, you had better read the shipping terms below carefully. It would be helpful if you want to know how long will it take for the package to arrive or control your best delivery time without delay.

FAQS

1. Do you have international shipping?

The delivery scope on Ohuhu website covers US currently. For more details, please check “Shipping & Delivery’’.

2. When will my order ship?

We will process your order as soon as we receive it, which takes less than 24 hours (weekend will be delayed to working day). At that time, you can email us (support@ohuhu.com) if you need to cancel the order or change the delivery address.

3. How will my delivery be shipped?

If the delivery address is in the US, we will ship from the local warehouse and you can receive the package within 2-7 business days(based on your location).

4. How to track my order?

You can track your order on our website in 1-4 working days after your purchase.

Steps:

Sign in your account→My Profile→My Orders→Find the specific order you want to track→Click the “Track” button next to the tracking number

Shipping & Delivery

Do you ship to P.O. Boxes, APO/FPO addresses or international addresses?

We're unable to ship to P.O. Boxes or to any address in Mariana Islands, Saint Martin, U.S. Wake Island, Puerto Rico, at this time. We're only able to ship within the continental USA. For orders in the CN, we ask you to visit https://mall.jd.com/index-10084517.html

Note:

*The actual shipping times may vary due to variable customs clearance times, inclement weather, public holidays or other force majeure factors. If you have not received your package based on the above estimates, please kindly contact Support Center at support@ohuhu.com.

*Sometimes it may take 2 days for the courier to update the tracking number and shipping info on the system. If the information has not appeared on the courier's website, please try again after 24 hours.