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Contacted support about set overlap and confusing color numbers

Posted on
Elisa Miller
Elisa Miller

Hello everyone, I purchased the 168-set of the brush and chisel set last month.  I really like the markers, but I have been so frustrated with a few things that I thought I'd email support.  

Here is the email thread.  Please share your thoughts, whether you agree with me or not.  

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First email to Ohuhu:


Hello, I purchased the 168 Honolulu set from Amazon (US) last month.  The markers are fine, but I would like to add the skin tone markers to my collection.  However the 36 skin tone brush set contains too many duplicates.  One or two dupes would be fine, but not 12.

Also these skin tone markers do not appear to be available open stock yet.

So, is it possible to get only the skin tone markers that aren't in the 168 Honolulu set?  If this option isn't available, I will be looking to buy these colors open stock elsewhere.

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Response from Ohuhu:


Dear x,

Thanks for contacting us.

Sorry we don't have individual skin tone markers for sale. May you understand and thanks a lot.

We are sorry for the inconvenience caused.

If there is anything we can do for you, please feel free to let us know.

Best Regards,

Ohuhu Direct


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My response to Ohuhu sent this morning:


Hello, thanks for replying.  I just want to say that I am extremely disappointed by how much overlap there is with the sets that are available for purchase.  As I said, I purchased the 168-set last month for $135 and had no idea that a 216 would be available soon after for just $150.  That is very frustrating to see.  

Also, I really wish a set of the skin tones without so many duplicates were available. 

The overlap along with dealing with the confusing color number system is so frustrating to deal with that I am strongly considering giving away my Ohuhu markers and replacing them with Copics.  The low price point of the Ohuhu markers is just not worth all of this frustration.

Please consider having more open stock available soon, or provide sets do not have duplicates for people who have already purchased a big set.  I would love to be a loyal customer, just please make it easier for me to be one. 

Thank you



1
Ohuhu Official May 06, 2021

Hi Elisa,

We are sorry for the inconvenience.We are growing rapidly and will add  more colors and numbers of markers gradually. Please subscribe to our newsletter if you would like to receive updates. And 48 pastel set of midtones markers will be offered individually soon. If you have already buy a 168-set markers, it is available for you to buy the 48 pastel set of midtones  markers in the future. Then you will get the whole 216-set markers! 

May 06, 2021 0
#1
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