Help please

Posted on
Anne Adams
Anne Adams

I’ve been using these markers for a few days and I love them! The black case is awesome too. I have now ordered the skin colour set. But one marker has a dried up brush tip because the cap was not secure when the set arrived. What can I do? 15829900584807.jpeg

Ohuhu Official May 17, 2020

Hi Anne, sorry for the inconvenience we have caused. Please email our customer service team at  Our staff are glad to be at your service and will have your issue solved.

May 17, 2020 0
Isabella Bird Apr 13, 2020

Just make sure you secure the caps next time. Ohuhu has good customer service, so maybe they'll send you a replacement if you contact them.

Apr 13, 2020 0
McKayla Disario Mar 22, 2020

Had the same problem with my best red marker. I just left the cap on for a few days without using it and it miraculously got fixed somehow.

Mar 22, 2020 0
Eric Shan Feb 29, 2020

They will give (or try) you a free replacement for your dried out marker

Feb 29, 2020 0
Eric Shan Feb 29, 2020

You can contact Ohuhu at

Feb 29, 2020 0


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