Yes, I have been told that too. I did question why a parcel I'd purchased was no longer mine, that does seem odd. However, I really want the markers so I've opted to wait till the new stock comes in and trust Ohuhu to fulfill the order this time. I did read the info on the GLS site about Brexit and it says that if the customs paperwork wasn't correct and in line with the new changes, parcels would not be able to be processed. So I'm going to give Ohuhu the benefit of the doubt on this occasion and hope its now all sorted for future deliveries.

I'm afraid I struggle to give the same benefit of the doubt I find it extremely concerning that I'm not the only one. I've asked them to explain why they cannot send me the parcel they had returned less than a week ago. Paperwork wouldn't prevent them from sending it out again so I feel like I'm being fobbed off with a convenient excuse. I've ordered ohuhu through Amazon before so I never had an issue but this is quite silly. 

Hi Jessica, I'm sorry to hear this has happened to you too. Yes, I've heard from Ohuhu. They said they've forwarded my details to their warehouse department and would get this sorted ASAP. I haven't heard anything more as yet. I also contacted GLS, the courier company, and they haven't replied at all. I do hope we still get our markers!

As do I! I was so excited when they came back into stock. I'm a little concerned at the lack of openness or communication about what's been going on with my package to be honest. I haven't had an email back yet even though I sent one early yesterday morning. Do they respond on weekends do you know? 

They answered my question they do respond on the weekend I got an email about 5 minutes ago with roughly the same response you told me. Fingers crossed this gets sorted very soon.

I'm glad you heard back from Ohuhu. Yes, let's hope we get some answers, and our products, really soon!