Return & Refund Policy
At ohuhu.com, customer satisfaction is our priority. Our dedicated Quality Control and Quality Assurance Teams will inspect your items prior to shipping. Our product quality is guaranteed. However, you do need to carefully and accurately check your size before buying.
If you are not satisfied with the items you receive. We are here to help! Please feel free to contact our customer service staff if you have any issue with your order!
Items shipped from Ohuhu can be returned within 15 days after receiving the products. Customers can contact us for details. You will receive an e-mail notification which contains the shipment date and specifics of your order after it has been shipped. Some products have different policies or requirements associated with them. Within 3 days of receiving the product, contact us with a photo or video explaining the issue and whether you want a refund or replacement. Please contact us before returning a defective item, we will help you're going through the return process and offer you shipping address and other instructions. We will review the claim and contact you if we need more information. The following items cannot be returned or exchanged: discounted & disposable items, unless a customer receives a wrong item or the item is faulty. Items returned must be in the original packaging. We do not accept a returned item that’s worn, damaged, washed or altered in any way, and must not have any marks or signs of use.
How to return your Ohuhu product:
- Contact email@example.com and provide your order number*
- We will issue you with your number and a return shipping address
Once the items are received and inspected. Refund will be processed within 7 business days. After this time, the refund time-frame is as below: Paypal account refunds: Up to 72 hours credit will automatically be applied to your credit card or original method of payment, within a certain amount of days Between 7-14 business days）.
Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.
If you have any questions, feel free to contact us at firstname.lastname@example.org