Welcome to ohuhu.com. We provide services to you subject to the notices, terms, and conditions set forth in this agreement (the "Agreement"). In addition, when you use any ohuhu.com service (e.g. placing an order or writing a customer review), you will be subject to the rules, guidelines, policies, terms, and conditions applicable to such services, and they are incorporated into this Agreement by this reference ohuhu.com reserves the right to change this site and these terms and conditions at any time.
Accessing, browsing, or otherwise using the site indicates your agreement to all the terms and conditions in this Agreement. Please read this Agreement carefully before proceeding.
Except as permitted in the paragraph above, you may not reproduce, distribute, display, sell, lease, transmit, create derivative works from, translate, modify, reverse-engineer, disassemble or otherwise exploit this Site or any portion of it unless expressly permitted by ohuhu.com in writing. You may not make any commercial use of any of the information provided on the Site or make any use of the Site for the benefit of another business unless explicitly permitted by ohuhu.com in advance. ohuhu.com reserves the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if ohuhu.com believes that customer conduct violates applicable law or is harmful to ohuhu.com interests.
You shall not upload to, distribute, or otherwise publish through this Site any Content, information, or other material that (a) violates or infringes the copyrights, patents, trademarks, service marks, trade secrets, or other proprietary rights of any person; (b) is libelous, threatening, defamatory, obscene, indecent, pornographic, or could give rise to any civil or criminal liability under U.S. or international law; or (c) includes any bugs, viruses, worms, trap doors, Trojan horses or other harmful code or properties. ohuhu.com may assign you a password and account identification to enable you to access and use certain portions of this Site. Each time you use a password or identification, you will be deemed to be authorized to access and use the Site in a manner consistent with the terms and conditions of this Agreement, and ohuhu.com has no obligation to investigate the authorization or source of any such access or use of the Site.
You will be solely responsible for all access to and use of this site by anyone using the password and identification originally assigned to you whether or not such access to and use of this site is actually authorized by you, including without limitation, all communications and transmissions and all obligations (including, without limitation, financial obligations) incurred through such access or use. You are solely responsible for protecting the security and confidentiality of the password and identification assigned to you. You shall immediately notify ohuhu.com of any unauthorized use of your password or identification or any other breach or threatened breach of this Site's security. After registering, you will receive our newsletters with information about sales, coupons, and special promotions. You can unsubscribe by using the link from any email newsletter or your personal subscribe setting after logged in. Default Subscription for Newsletter for Registered Users.
REVIEWS AND COMMENTS
Except as otherwise provided elsewhere in this Agreement or on the site, anything that you submit or post to the site and/or provide ohuhu.com, including, without limitation, ideas, know-how, techniques, questions, reviews, comments, and suggestions (collectively, "Submissions") is and will be treated as non-confidential and non-proprietary, and by submitting or posting, you agree to irrevocably license the entry and all IP rights related thereto (excluding the moral rights such as authorship right) to ohuhu.com without charge and ohuhu.com shall have the royalty-free, worldwide, perpetual, irrevocable, and transferable right to use, copy, distribute, display, publish, perform, sell, lease, transmit, adapt, create derivative works from such Submissions by any means and in any form, and to translate, modify, reverse-engineer, disassemble, or decompile such Submissions. All Submissions shall automatically become the sole and exclusive property of ohuhu.com and shall not be returned to you and you agree not to raise any dispute in connection with any use of the entry by ohuhu.com in the future.
You warrant that your Submissions, in whole or in part, are clear and free of any IP right infringement, disputes or third party claims ohuhu.com assumes no liability for any misuse of copyright or any other rights of third parties by you. You undertake to defense for and indemnify the Sponsor against any losses caused due to the use of the entries for any purposes.
In addition to the rights applicable to any Submission, when you post comments or reviews to the site, you also grant ohuhu.com the right to use the name that you submit with any review, comment, or other Content, if any, in connection with such review, comment, or other content. You represent and warrant that you own or otherwise control all of the rights to the reviews, comments, and other Content that you post on this site and that use of your reviews, comments, or other Content by ohuhu.com will not infringe upon or violate the rights of any third party. You shall not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead ohuhu.com or third parties as to the origin of any Submissions or Content. ohuhu.com may, but shall not be obligated to remove or edit any Submissions (including comments or reviews) for any reason.
For safety and security, each customer is allowed to create only one registered account by default. For customers who attempt to create several accounts, we reserve the right to suspend accounts without further notice.
In accordance with Customs regulations customers must provide valid and accurate data. All consignee names, address and payers name should be valid. In certain countries the consignee may have to submit their ID or passport to clear the package or for payment verification purpose. Customers are solely responsible for the accuracy of data that they provide to Ohuhu. Should any information be incorrect and prevent any shipment or deliveries or customs clearance, Ohuhu will not hold responsible and will not offer any compensation in such cases.
Whilst all efforts are made to ensure accuracy of product descriptions, specifications and pricing there may be occasions where errors arise. Should such a situation occur Ohuhu cannot accept your order. In the event of a mistake, you will be contacted with a full explanation and a corrected offer. The information displayed is considered as an invitation not as a confirmed offer for sale. The contract is confirmed upon the supply of goods.
Given the popularity and/or supply constraints of some of our products, Ohuhu may have to limit the number of products available for purchase. Ohuhu reserves the right to change quantities available for purchase at any time, even after you place an order.
Both parties agree that, following order dispatch, transportation is the sole responsibility of the third-party logistics company. During this stage, full ownership of the product(s) belongs to the buyer; all associated liability and risks during transportation shall be borne by the buyer.
Please kindly note that only orders that are in the paid, processing or partially shipped status may be modified or canceled.
other orders cannot be changed. We apologize for this inconvenience. In
the event that you wish to cancel a shipped or packed order, please
contact our dedicated support center for assistance as soon as possible.
your order unfortunately cannot be canceled, we kindly suggest that you
accept the package and refer to our warranty policy for more
SHIPPING AND DELIVERY
Shipping times displayed on Ohuhu refer to the estimated time it takes for packages to leave our hands. Since the actual delivery of your order can be impacted by many events beyond Ohuhu’s control once it leaves our facilities, we suggest that if customers have a special occasion or event that they wish to use their item for, such as a birthday, that they order their items well in advance. Ohuhu cannot be held liable for late deliveries. We will, however, work with you to ensure a smooth shopping experience.
For a smooth delivery and peace of mind, we strongly recommend that customers purchase shipping insurance during the checkout.In the event that your package has a shipping issue, Ohuhu will send you a replacement package free of charge. If the item is no longer in stock, we will offer you a refund option.
Any orders that do not have shipping insurance will not be the responsibility of Ohuhu and the customer takes full liability for their package during the shipping process.
Ohuhu provides information via banners on our site and through newsletters to customers, that provide details of shipping delays due to the Christmas peak season, and encourages customers to order in advance. We can therefore not be held responsible if a customer does not receive their order in time for Christmas.
There may be occasions when Ohuhu confirms your order but subsequently learns that it cannot supply the ordered product. In the event we cannot supply a product you ordered in a timely fashion, Ohuhu will contact customers and offer to cancel the order and refund the purchase cost in full.
We try to make the delivery process as simple as possible and we are able to send your order either to your home or to your workplace. We can ship to PO Boxes via all shipping methods, except for expedited shipping methods, as signatures are required upon delivery. Express shipments of this type can only be delivered to physical addresses.
Shipping and delivery times are calculated in working days from Monday to Friday. In the case of major holidays such as Christmas and the Chinese Lunar New Year, please allow extra delivery time. During those special occasions, we will provide notices to reflect possible delays.
Customers are responsible for providing complete and accurate shipping addresses. Ohuhu cannot make changes to your shipping address once a package has been shipped, and Ohuhu is not liable for packages lost due to incomplete or inaccurate addresses.
Ohuhu cannot be held responsible for any package that does not make it through the local customs and is destroyed due to the item being illegal in the destination country. Customers are solely responsible for complying with their local laws. We can also not be held responsible for any import tax that may occur and it is the customers' sole responsibility to pay this fee if any. Kindly note that shipping insurance does not cover any customs issues, including but not limited to, goods being destroyed or confiscated due to their illegal status in any given destination country.
Should the buyer refuse the package due to import duties or taxes, the buyer takes full liability for all the costs involved in the process.
All orders reported as "delivered" by shipping companies are considered delivered. Ohuhu cannot be made liable of non-delivery in this case.
If a delivery fails for any reason and the address sent to was the correct address as provided by the customer, Ohuhu cannot be held liable if a package is returned.
Whatever the customer orders is what we ship. We can not be held liable for the customer receiving the wrong item if they placed the wrong order.
Due to international trade embargo and sanctions currently in place, a limited number of countries are subject to limited shipping restrictions. These include Iran, North Korea, Cuba, Syria, and Sudan. Orders with shipping addresses within these countries can only be accepted if they contain apparel products and nothing else.
REMEDIES & LIMITATION OF LIABILITY
Our Company shall not be liable for incidental or consequential losses, damages, or expenses arising directly or indirectly from the sale, handling or use of the goods, or from any other cause relating thereto. Our Company's liability, in any case, including for claims of breaches of warranty or negligence is exclusively limited, at Our Company's option, to the replacement of goods not complying with this agreement, the repayment of, or crediting Buyer with, an amount equal to the purchase price of such goods, or repairing or arranging for repair of the goods. If Our Company requests the return of the goods, the goods will be redelivered to Our Company in accordance with Our Company's instructions. The remedies contained in this paragraph constitute the sole recourse of Buyer against Our Company for breach of any of Our Company's obligations, whether of warranty or otherwise. As long as Our Company makes a good faith effort to rectify any breach, the remedies provided for herein shall be deemed satisfied.
Buyer represents that the goods sold hereunder are fit for their actual or intended use and that Buyer placed no reliance on Our Company's skill or judgment in selecting suitable goods or materials or in the design of suitable goods and materials. Buyer represents that the use and installation of the goods shall be made in compliance with all applicable government requirements. Buyer will defend, indemnify and hold harmless Our Company, its successors, assigns and subsidiaries from and against all costs (including attorney's fees), damages and liabilities resulting from actual or alleged claims asserted or any penalties proposed or assessed Our Company for any alleged violation of any federal, state or local law, rule, regulation or standard, by reason of or in connection with any use of the goods delivered hereunder.
EXCHANGE AND RETURNS (MONEY BACK GUARANTEE)
If when you receive your product(s), you are not completely satisfied you may return the items, within 15 days for a refund. Returns will take approximately 5 working days for the process once the goods have arrived. The precise length depends on the payment provider used (e.g. PayPal, the credit card company, etc). Items must be in their original packaging, all the original boxes must be intact and included, along with all packaging materials, manuals, blank warranty cards, plus all accessories and documents provided by the manufacturer.
You must first contact us and be in receipt of a return merchandise authorization (RMA) number before sending any item back. Any product returned without a RMA number will not be refunded.
The money back guarantee does not cover volume/wholesale and customized orders.
Customers will only be charged once for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.
Any product returned found not to be defective can be refunded within the time stated above. Goods found to be tampered with by the customer will not be replaced but returned at the customer's own expense.
By default, the refund amount cannot exceed the original order amount paid to Ohuhu. Ohuhu is not responsible for and has no knowledge about any bank fees or exchange rate charges that may occur. These fees are processed by the issuing bank and will not be refunded by Ohuhu.
Ohuhu and/or the seller will act in accordance with the warranty as provided by the platform when and only when damage is in connection with the products valid and confirmed manufacturing defects. Ohuhu and/or the seller will not be held liable for any damages resulting from customers improper use,personal negligence, and other reasons that do not attribute to product defects.
Discounted or end of line products can only be returned for repair. No refunds or replacements will be made.
We try very hard to ensure that you receive your order in pristine condition. If you do not receive the products ordered, please contact us. In the unlikely event that the product arrives damaged or faulty, please contact us immediately.
While we try in good faith to be as accurate as possible, we do not warrant that product description or other content is accurate, complete, reliable, or error-free. From time to time there may be information on Ohuhu that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, and availability.
We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. If a key product specification is changed after you place an order or within seven days of delivery, you can cancel and return the order for a full refund.
Prices and availability of items are subject to change without notice. The prices do not include V.A.T, import tax and duties, should your package become examined and deemed taxable by your local customs. Payment of these is the responsibility of the buyer.
Our Company specifically represents that any goods to be delivered hereunder will be produced in compliance with the requirements of the Fair Labor Standard Act of 1939, as amended.
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred encryption and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express wrote permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
Please note: our company does not accept any requests for your orders that are 1 year or more from the date of purchase.
CONDITIONS OF USE
All content included on the site such as text, graphics, logos, button, icons, images, audio clips, digital downloads and software are all owned by Ohuhu and are protected by international copyright laws.
When completing your purchase, a billing statement including ‘https://www.ohuhu.com/’ and the country code such as ‘HK’, ‘UK’, etc. would be displayed on the payment page and/or your card statement.
All purchases will be processed by our respective entity in the corresponding country as indicated by the country code in the billing statement and are governed by the Local Law.